Terms of Services

 

Terms of Service

Welcome to Raasrani Jewels. These Terms of Service govern your use of our website and the purchase of our handcrafted jewelry. By accessing or using our website, you agree to comply with these terms. Please read them carefully before making a purchase.

1. General Terms

  • Raasrani Jewels is a luxury jewelry brand specializing in high-quality, handcrafted pieces.
  • By placing an order, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
  • We reserve the right to update, modify, or discontinue any part of our services, products, or pricing at any time without prior notice.

2. Product Information & Quality Assurance

  • Our jewelry is crafted with premium materials and features an anti-tarnish coating, ensuring long-lasting shine and durability.
  • All our pieces are waterproof, meaning they can withstand daily exposure to water without losing their luster.
  • We use skin-friendly, hypoallergenic materials, ensuring a comfortable wear experience without causing irritation.
  • Slight variations in color, design, or texture may occur due to the handmade nature of our products, making each piece one of a kind.

3. Orders & Payments

  • All orders are processed only after full payment is received.
  • We accept payments via secure payment gateways, ensuring a smooth and safe transaction.
  • Once an order is placed, it cannot be canceled or modified, as we begin processing it immediately to ensure timely delivery.

4. Shipping & Delivery

  • Free Shipping: Available on orders above INR 799/-.
  • Standard Shipping Fee: A flat INR 50/- is charged for orders below INR 799/-.
  • Delivery Timeline: Orders are shipped within 24-48 hours and typically delivered within 4-5 working days after dispatch.
  • Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Shipping Coverage: We currently ship across India. International shipping is not available at this time.
  • Delays: While we strive for timely deliveries, unforeseen circumstances such as courier delays, extreme weather, or holidays may impact shipping times.

5. No Return & Exchange Policy

Due to the delicate nature and hygiene considerations of our jewelry, all sales are final. We do not accept returns or exchanges on any orders.

However, if you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery at info.raasrani.jewels@gmail.com with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

Once we review your case, we will provide an appropriate resolution, which may include a replacement or repair at our discretion.

6. Order Cancellations

  • Orders cannot be canceled or modified once placed, as processing begins immediately.
  • In rare cases where an order cannot be fulfilled due to stock unavailability, we will issue a full refund to your original payment method.

7. Intellectual Property Rights

  • All content on this website, including but not limited to designs, images, logos, product descriptions, and brand elements, are the exclusive property of Raasrani Jewels.
  • Unauthorized reproduction, distribution, or use of any content without prior written consent is strictly prohibited.

8. Limitation of Liability

  • Raasrani Jewels ensures that all products meet high-quality standards, but we are not liable for damage resulting from improper handling, storage, or maintenance by the customer.
  • Our jewelry is anti-tarnish and waterproof, but prolonged exposure to harsh chemicals (such as perfumes, chlorine, or detergents) may affect its longevity. Proper care is recommended.
  • We are not responsible for lost or stolen packages once the order has been marked as delivered. Customers are advised to provide accurate shipping details and ensure someone is available to receive the package.
  • We are not liable for indirect or incidental losses arising from the use of our website or products.

9. Amendments to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our website or services after changes have been made constitutes your acceptance of the revised terms.